Hotel Quality Assurance Checklists | Free Download | SafetyCulture (2023)

What is a Hotel Quality Assurance Checklist?

A hotel quality assurance (QA) checklist is a tool for evaluating the quality of hotel services. It covers all aspects of hotel operations, from facilities and amenities to customer experience. Simplify QA audits, address deficiencies, follow quality standards, and improve customer satisfaction using this tool.

This article will briefly discuss the following topics:

  • what a hotel checklist is;
  • what hotel quality assurance looks like;
  • what its purpose is;
  • what to include in a hotel quality assurance checklist;
  • why efficiency in hotel room inspections is important; and
  • hotel inspection and checklist app.

What is a Hotel Checklist?

A hotel checklist is a tool used by the hospitality industry to inspect and improve the quality of hotel amenities and services. Perform daily inspections and keep hotel staff on track with the list of duties for each room and area of the establishment. Review if all procedures have been performed properly with the help of a hotel checklist. Providing an excellent level of service can increase customer loyalty, which also increases positive reviews and improves ratings.

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What is Hotel Quality Assurance?

Quality assurance in the hospitality industry is a cornerstone for delivering excellent customer service. After all, it serves as proof that a hotel can take care of its guests properly during their stay. In verifying the service quality of a hotel, quality assurance involves a rigorous check of every level of its operations, such as:

  • customer engagement and relations;
  • general maintenance;
  • room and facilities management; and
  • staff training and management.

Businesses can determine if their hotel matches industry standards using QA audits and inspections. These processes assess how the establishment performs against quality standards, point out flaws, and provide areas where it can serve its customers better.

Successful implementation of QA standards starts with the management’s commitment to measuring their quality performance at all levels. Businesses can use hotel checklists to help them carry out these tasks efficiently.

Why is it Important?

Quality is vital to success in the hospitality industry. In connection with this, quality hotel service begins by setting and implementing hotel quality assurance standards. These QA standards help managers and staff measure, monitor, and improve the quality of service they provide. With regular quality checks, hotels can elevate customer experience to new heights.

As a result, providing high-quality service leads to better customer satisfaction, positive reviews, increased returns, and a strong brand reputation.

What to Include in a Hotel Quality Assurance Checklist

A hotel quality assurance checklist assists managers in evaluating the quality of hotel service they provide to guests. To help them build this hotel audit checklist, here are its essential components:

Hospitality to Customers

Customer hospitality is paramount to a hotel’s success. The staff’s disposition gives guests a first impression of what to expect in a hotel, so establishments must make this count. Thus, hotel QA audits should include personnel training, proper grooming and presentation, and complaint resolution.

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Bedrooms are a critical component in any hotel accommodation. After all, it’s what the guests pay for—a clean, tranquil place to stay after a long day. Ensure neat, high-quality bedrooms with regular inspections using a hotel room checklist. Make sure to look into the mattresses, bedsheets, closets, and supplies during hotel QA audits.

Hotel Facilities

Hotel amenities and facilities elevate guest experience during their stay at a hotel. The best way to impress your visitors is by keeping those areas clean, appealing, and functional. Running regular hotel facility checks is crucial for maintaining and improving the quality of the facilities. With the help of a hotel maintenance checklist, housekeeping teams can check the condition of these facilities and have them repaired or replaced in a timely manner.

Hotel Arrival Report

An arrival report is a document that captures all relevant information about a hotel guest’s visit before arrival at any given time. An arrival report can help the hotel staff have enough time to prepare the correct room and cater to any special requests as indicated on the arrival report. This report also gives valuable insights into the quality of service provided to guests upon their arrival.

To help hotel managers and staff prepare, the arrival report should contain the following information at the very least:

Guest details

The guest details should include pertinent information such as the guest’s name and contact details, reservation date, and arrival/departure date and time.

Reservation details

Reservation information can include reservation number, status, room number, room type, and room rate.

Other information

Other information that can be found on an arrival report can be notes of hotel staff regarding the stay and special instructions or requests of the guest.

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Why Efficiency is Key in Hotel Room Inspections

Hotel room inspection is a core task in housekeeping management that ensures rooms comply with housekeeping standards before being turned over to incoming guests.

However, housekeeping teams need to manage limited manpower while making sure that room inspections don’t take too much time as guests expect to check in as quickly as possible. With this, inspection efficiency has been crucial for housekeeping managers to meet the rising demand and high expectations to provide a great guest experience.

So what is the purpose of using inspection checklists for cleaning hotel rooms? New technology in hotel housekeeping services has emerged to empower hotel room inspectors in improving their work and turning over only the most prepared rooms with every inspection. This is where the hotel inspection checklist app comes in.

In the quest for creating a lean and efficient hotel room inspection process, tech tools or a management system continually mark its role in transforming housekeeping workflows.

Hotel room inspection apps, in particular, have come with a promise of changing the game and several advantages to aid in the increasing guest demands every day. Here are some of those key advantages:


A hotel room inspection app allows you to complete inspections on the go, often with just one hand. It can serve as a digital checklist for housekeepers to help ensure that they don’t miss any critical or minor tasks. Hotel managers can also use the app when performing quality assurance checks to ensure that standards are constantly upheld with every inspection.


A hotel room inspection app works to match other business needs. Aside from hotel inspection checklists, the tech tool can also automate other quality processes, such as work order processing, facility inspection scheduling, and hotel security checks.

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Hotel room inspection apps compile data efficiently for you. They even present information that housekeeping managers can easily understand, so they can quickly identify problem areas and take corrective and preventive actions in a timely manner. They can also leverage this feature to set key performance indicators and track the productivity of their department.

Serves as a Basis for Performance Scores and Compensation

Documented scores from QC checks using the hotel room checklist can also be a solid basis for performance reviews. With this data, housekeeping supervisors can help employees who may be struggling to meet inspection standards and reward those performing beyond expectations. They can be entitled to incentives, such as additional pay per hour or early time-out, as long as they maintain the quality threshold in their work.

iAuditor Hotel Checklist Software

iAuditor by SafetyCulture is a mobile hotel checklist tool that aids hotel housekeeping teams in conducting thorough surveys of guest rooms. It helps them deliver a faster turnaround for room cleaning while still maintaining the quality of work. With this intuitive web-and-mobile solution, managers can empower staff to improve work efficiency and prepare rooms that give the best first impression to hotel guests.

iAuditor can help you and your housekeeping staff:

  • Improve room turnaround time with mobile hotel room inspections
  • Capture photo and video evidence of housekeeping issues, complete with annotations
  • Receive comprehensive reports to the back office once the inspection is completed
  • Easily cascade memos for all or specific staff members using the Heads-Up feature
  • Streamline day-to-day workflows from inspection scheduling to action assignment
  • Enhance hotel room inspection and housekeeping efficiency with analytics

As customer expectations evolve through the years, the demands cannot be fulfilled without an organized and automated system. With a hotel room inspection app, hotel managers can better support the work of frontline staff and help them focus on keeping rooms in their best state for the delight of guests.

We have compiled some of the world’s best hotel checklists to help improve your hotel quality and service delivery. These templates can be customized according to your hotel needs.


What is QA for hotels? ›

Hotel quality assurance (QA) jobs involve all aspects of overseeing hotel accommodations, from ensuring proper maintenance to maintaining the rooms and facilities to the management of personnel. They include positions like housekeeping staff, concierges, food service workers, and check-in clerks.

What all things should be there in guest room inspection checklist? ›

There are no items to show. To add items (questions), add a category first.
  • 1 - Entrance Door. — Check door handles and locks to be sure they are working properly.
  • 2 - Entrance Door. — Check to see that room numbers are intact.
  • 3 - Entrance Door. ...
  • 4 - Entrance Door. ...
  • 5 - Entrance Door. ...
  • 6 - Drapes. ...
  • 7 - Drapes. ...
  • 8 - Drapes.
19 May 2016

How do you inspect a hotel room? ›

Check the walls to ensure there aren't any condition or cleanliness issues, especially by the nightstand. Review the Window to ensure the safety by making sure Window Lock and Window Stop is there. If it's a connecting room, ensure to check on the connecting door frame, lock and sound stripping.

What is checklist in housekeeping? ›

What is a Workplace Housekeeping Checklist? A workplace housekeeping checklist is a tool used to ensure that the workplace is well organized, hygienic, and safe for all employees. Good housekeeping prevents workplace hazards such as slips, trips, falls, and more.

What is the example of quality assurance? ›

Examples of quality assurance activities include process checklists, process standards, process documentation and project audit. Examples of quality control activities include inspection, deliverable peer reviews and the software testing process.

Why is quality assurance important to implement in the hospitality industry? ›

Your customers will eventually recognise that your “service-standards” have slipped. Consequently, your customer complaints will increase, less customers come, and your will profit shrink. To sum up: only a Quality Assurance lead approach will guarantee that your business will succeed in the long term.

How do I make a housekeeping checklist? ›

Some of the ways housekeeping teams can ensure that a kitchen is guest or tenant ready include:
  1. Wash, dry, and put away all the dishes.
  2. Sweep and mop the floors.
  3. Wipe down all surfaces.
  4. Clean out refrigerator, oven, and microwave.
  5. Empty garbage.
  6. Dust kitchen light fixtures.
  7. Clean and sanitize trash receptacles.

What is guest room cleaning checklist? ›

Hotel Room Cleaning Checklist

Go to the next room on the to-do list and return later if possible. If possible, open the windows and air out the room. Check the thermostat, air conditioner, and lights to ensure they work properly. Replace any flickering or burnt out bulbs. Test the drapes to make sure they slide easily.

Who checks the guest room? ›

Finally, the executive housekeeper should also do a final check on VIP rooms before releasing the room to the front desk for check-in.

How do hotels clean checklist? ›

Daily housekeeping tasks typically include:
  • Cleaning guest rooms of dirt, dust, marks, stains, smells etc.
  • Cleaning and sanitising bathrooms.
  • Removing rubbish and debris from rooms.
  • Removing dirty towels and linen.
  • Removing used amenities.
  • Replenishing supplies such as rubbish bags, bar fridge, snacks.

What do hotel inspectors look for? ›

As a hotel inspector, you evaluate the cleanliness and hospitality of a hotel. You may discuss matters at the front desk, review housekeeping efforts in each free room, report your findings to senior management, and travel between hotels as necessary.

What is the inspection checklist? ›

An inspection checklist, when used properly, is an assurance that a particular piece of equipment has been inspected. As each item on the checklist is ticked off, the person doing the inspection is verifying that each component of the equipment is in correct working order.

What are the 7 standards for an housekeeping? ›

7S of Good Housekeeping is an expanded version of 5S of Good Housekeeping. 7S stands for sort, systematize, sweep, standardize, safety, self-discipline and sustain.

How do hotels clean in 20 minutes? ›

That's 20 minutes to: change a double (or Queen or Kingsize) bed, perfectly plump and press four pillows, dust two bedside tables, pictures, a desk, an office chair, a table, clean a hospitality tray and replace tea, coffee, milk, sugar and cookies, wipe and 'mop' a bathroom (with a floor duster), wash any dirty cups ...

What are 4 points of quality assurance? ›

The 4 stages in the quality assurance process are: Plan, implement, check, and adjust.

What are the 4 steps in quality assurance? ›

This cycle for quality assurance consists of four steps: Plan, Do, Check, and Act. because it analyzes existing conditions and methods used to provide the product or service customers.

What is the first step of QA? ›

What is the first step of QA? Explanation: Identification of customer need is the first step of QA after which further basic elements of QA are identified. QA depends not only on QC but also on the activities of the entire company.

How does one determine quality in hospitality industry? ›

Service quality is generally evaluated based on customer expectations. If your service is fulfilling and exceeding the customer expectations, they are often considered of top quality. In simple words, service quality is what customer receives and happily pays for.

What do you think are the necessary quality components in hospitality industry? ›

The components of quality in the hospitality industry that can be used to develop and implement a quality service system are the following: Consider the guests being served. Determine what the guest desires. Develop procedures to deliver what the guest wants.

What is quality in hospitality and tourism industry? ›

Quality in the tourism and hospitality industry involves consistent delivery of products and guest services according to expected standards.

Which room should be cleaned first in hotel? ›

Clean bedroom areas first

For minimal bacterial transfer, start cleaning in the bedroom and then clean the bathroom area. This helps improve sanitation and overall cleanliness.

How much should a cleaner get done in 2 hours? ›

Generally, they should be able to do some basic hoovering, cleaning down worktops and cleaning a toilet in a two hour period, at a minimum. The important point to remember is that you should always try and make the most out of a two-hour-long cleaning session.

How do you audit a housekeeper? ›

The audit should last approximately half to one hour and will cover the following items: • Cleanliness of area including floors and walls • Tidiness of area (no rubbish left around) • Labelling/ Expiry date • Status labels • Calibrations • Safety. Area waste bins are not over flowing.

How many rooms can a housekeeper clean per day? ›

An average housekeeper is expected to clean about 15 to 20 rooms in a typical shift, which means he or she must maintain a fast working pace, which creates additional dangers. The worker may be required to scrub floors on their knees because many hotels do not provide long-handled mops.

What are the 7 steps of guestroom cleaning? ›

Hospitality Cleaning Service: 10 Steps To A Clean Hotel Room
  1. Remove The Linens. ...
  2. Clear The Trash. ...
  3. Dust Everything. ...
  4. Wipe & Disinfect Surfaces. ...
  5. Make The Bed. ...
  6. Clean The Bathroom. ...
  7. Replenish Items. ...
  8. Vacuum, Sweep, and Mop The Floors.

How do you calculate housekeeping minutes per room? ›

Housekeeping Training - How to Measure Productivity - YouTube

Who are VIP 2 in housekeeping? ›

The VIP 2 group consists of titled VIP's, for instance vice presidents and chief executive officers and general meeting planners (Marriott Global Sources 2013).

What is dirty dozen in housekeeping? ›


Between bed and nightstand where dirt and debris may accumulate. 2.

What is VIP in housekeeping? ›

A VIP guest is a very important person, who gets special privileges, treatment and received personalized service. Generally, it is consists of the guests who have a prolonged history with the hotel, through a loyalty program and also those guests who give the hotel outstanding financial profit.

How do hotels clean in 30 minutes? ›

10 Steps to Clean a Hotel Room
  1. Strip the beds. ...
  2. Inspect the bed for any damage or stains and smooth out the mattress. ...
  3. Make some space by removing the dirty linen and any rubbish from the room. ...
  4. Next - dust. ...
  5. Wipe down all hard surfaces. ...
  6. Always vacuum last and once finished in the room vacuum out the door.
2 Jul 2018

How long should it take to clean a hotel room? ›

It takes roughly 45 minutes for a housekeeping attendant to completely clean a room, although it may take less time if only a basic turn-down service is needed.

What is the meaning of SOP in hotels? ›

A housekeeping SOP⁠—or standard operating procedure⁠—is a step-by-step set of instructions on how to complete each housekeeping task. These processes are approved by management, and all housekeepers are expected to follow them to ensure consistency, accuracy, and quality.

What do you call a hotel inspector? ›

Hotel inspectors, who are sometimes called hotel critics, take notes, fill out forms and speak with hotel managers about why their property got the rating it did.

Why do we need hotel inspection? ›

Having a thorough checklist for your inspections keeps rooms cleaner and guests satisfied. Hotel Room Inspections are an important element of comprehensive Hotel Operations Management Processes that modernize properties.

What does a hotel reviewer do? ›

Hotel reviewers are writers who provide opinions and critiques about travel accommodations for publications like magazines, newspapers and websites. These professionals typically visit hotels and test certain features with the goal of summarizing their experiences for readers and prospective guests.

How do you design an inspection checklist? ›

Here are 5 steps to follow when building out your inspection form:
  1. Add As Few Fields As Possible. ...
  2. Fields Should Be Organized Based On Your Process. ...
  3. Make The Forms Easy To Fill Out. ...
  4. Complete The Forms Yourself. ...
  5. Don't Do It Alone.

How do I make a safety checklist? ›

How To Build A Safety Inspection Checklist: 5 Steps
  1. Determine your safety inspection checklist needs. ...
  2. Look to other examples. ...
  3. Work with SMEs to build your workplace safety inspection checklist. ...
  4. Build safety checklists that are automated or site-specific. ...
  5. Incorporate ongoing audits to ensure compliance.

What is a safety checklist? ›

A safety checklist is a simple tool used by frontline workers to identify hazards, mitigate risks, and apply control measures before performing tasks. Safety officers use safety checklists to perform routine site checks and assess employees' safety behavior.

What is industry quality assurance systems? ›

Quality assurance system standards, including ISO 9001, are defined as frameworks that provide regulations to organisations to ensure that their processes, inputs, products, and services are capable of meeting every customer requirement.

What does a quality assurance supervisor do? ›

The Quality Assurance Supervisor is responsible for ensuring timely and effective implementation of all company's policies, procedures, and activities involved in assuring the quality of manufactured products.

What is food quality assurance? ›

Quality Assurance (QA) is a set of activities used by food companies to ensure that the process by which products are developed and produced meets a set of standards and specifications. The goal of QA is to prevent defects with a focus on the process used to make the product.

How can these quality assurance schemes benefit an Organisation? ›

Quality Assurance Certification helps identifying key areas that represent a priority to your customers. As a result, you can improve processes based on customer expectations and needs and you are able to offer more value to customers by reducing waste and production costs.

What are 4 points of quality assurance? ›

The 4 stages in the quality assurance process are: Plan, implement, check, and adjust.

What are the 4 steps in quality assurance? ›

This cycle for quality assurance consists of four steps: Plan, Do, Check, and Act. because it analyzes existing conditions and methods used to provide the product or service customers.

What is the first step of QA? ›

What is the first step of QA? Explanation: Identification of customer need is the first step of QA after which further basic elements of QA are identified. QA depends not only on QC but also on the activities of the entire company.

What is a QA job description? ›

A Quality Assurance Specialist is a professional who is responsible for monitoring, inspecting and proposing measures to correct or improve an organization's final products in order to meet established quality standards.

What is the different between quality assurance and quality control? ›

Quality control can be defined as "part of quality management focused on fulfilling quality requirements." While quality assurance relates to how a process is performed or how a product is made, quality control is more the inspection aspect of quality management.

What skills are needed to be a supervisor? ›

10 important supervisory skills
  • Written and verbal communication.
  • Decision-making.
  • Interpersonal skills.
  • Adaptability.
  • Time management.
  • Conflict resolution.
  • Cooperation.
  • Mentorship.

What are the 7 quality management principles? ›

What are the seven principles of quality management?
  • Engagement of people.
  • Customer focus.
  • Leadership.
  • Process approach.
  • Improvement.
  • Evidence-based decision making.
  • Relationship management.

What are the objectives of quality assurance? ›

The primary objective of quality assurance is to track and resolve inadequacy before product release. Most of the organizations often assign distinct QA departments, which help to increase customer confidence and reliability, and also help to enhance efficiency and overall work processes.

How many types of QA are there? ›

There are five types of Quality Assurance Function.

What is a QA certificate? ›

A software quality assurance (QA) certification is a voluntary program to help professionals in this field update their industry-related skills. These programs expand on basic knowledge of the QA field. Typically, they involve a test upon completion of the training.

Why is quality check important? ›

Quality control involves testing units and determining if they are within the specifications for the final product. The purpose of the testing is to determine any needs for corrective actions in the manufacturing process. Good quality control helps companies meet consumer demands for better products.


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